Sometimes we may get things wrong

Step 1 Log your complaint with us via online form, email, phone, or a letter.

Online Form: Please complete this form.


Phone: +44 (0)330 0300 999

Letter: Business Energy Quotes, 8th Floor, East Tower, Baltic Place, South Shore Road, Gateshead, Tyne and Wear, NE8 3AE

Step 2 We will acknowledge and record your complaint within 1 working day of receipt, after which we will carry out our initial investigation and provide a response, where possible, within 10 working days.

Step 3 If you are unhappy with the initial outcome, then you may wish to appeal. To do this, simply write to us and request for the matter to be re-evaluated by a senior member of our Compliance Team. You must do this within 28 calendar days of receiving our initial response. Please state the grounds of your appeal.

PDF Download Complaints Procedure

Need help choosing a plan, or want to make an enquiry?

We are always available for any help and assistance you may need, or to answer any queries. Give us a call, or if you prefer email simply use our form.

Call us on: +44 (0)330 0300 999