Step 1 Log your complaint with us via online form, email, phone, or a letter.
Online Form: Please complete this form.
Phone: +44 (0)330 0300 999
Letter: Business Energy Quotes, 8th Floor, East Tower, Baltic Place, South Shore Road, Gateshead, Tyne and Wear, NE8 3AE
Step 2 We will acknowledge and record your complaint within 1 working day of receipt, after which we will carry out our initial investigation and provide a response, where possible, within 10 working days.
Step 3 If you are unhappy with the initial outcome, then you may wish to appeal. To do this, simply write to us and request for the matter to be re-evaluated by a senior member of our Compliance Team. You must do this within 28 calendar days of receiving our initial response. Please state the grounds of your appeal.
Download Complaints Procedure